ADA Paratransit Service

Complementary ADA Paratransit

In accordance with Americans with Disabilities Act (ADA) of 1990, The Woodlands Township provides ADA Complementary Paratransit service in conjunction with the fixed-route Town Center Trolley service. This service is provided for persons unable to utilize the regular Town Center Trolley service. 

Complementary ADA Paratransit is a shared ride, curb-to-curb service provided for ADA-eligible passengers. The service is available during the same days and hours as the Town Center Trolley system. All vehicles are 100 percent accessible and service is provided over a 3/4 mile radius of the fixed-route Town Center Trolley System in the Town Center area of The Woodlands Township. Both the origin and the destination of the trip must be within the eligibility area. Trips can be scheduled up to 7 days in advance, up to the day before the trip.

 Trips on this service are free-of-charge. Companions accompanying an ADA eligible passenger, as well as Personal Care Assistants (PCA) also ride free-of-charge.

Passengers of the complementary ADA Paratransit service are required to complete the ADA Eligibility Application, which is available via the link below. If you have trouble accessing the link or the application, please contact The Woodlands Township Transportation Department at 281-210-3800.

  1. General Policies
  2. Suspension of Service

General Policies

  • Smoking, eating, or drinking is not permitted on any service vehicle.
  • Only personal assistance animals are permitted on service vehicles.
  • Loud or abusive behavior or language including profanity/racial or vulgar comments will be cause for immediate removal from the vehicle and possible loss of ridership privileges.
  • Passengers may only bring carry-on items that will fit comfortably on their lap and will not protrude into the next seat. Drivers cannot help load or unload personal items and passengers may not leave personal items on the bus.
  • Drivers are restricted from entering any home or facility.
  • We reserve the right to restrict certain items on service vehicles. 
  • Drivers are required to transport customers to the pre-scheduled destination indicated on the driver's manifest. Drivers are not allowed to make any destination changes.
  • Riding in our vehicles under the influence of alcohol or illegal drugs is prohibited.
  • Audio/music players are not permitted to be played aloud while on any vehicle.
  • We are not responsible for personal items left on the bus. Passengers may call the Township at 281-210-3800 to inquire about any personal items they believe they may have left on a vehicle. If recovered, we will hold personal items for sixty (60) days prior to disposal.

Using the Paratransit Service

  1. Scheduling
  2. Confirmations
  3. Pick-Up Time
  4. Cancellations

Scheduling Your Trip

To schedule a trip, please call 281-210-3800.

Reservations are taken from 7 a.m. to 5 p.m., Monday through Friday, excluding holidays. To make reservations on Saturdays, Sundays, holidays, or after hours, please leave a message with the answering service. One of our staff will call you back to confirm your trip. If we are unable to schedule your trip at the requested time, dispatch will attempt to find an alternative time that will work for you.

Please be prepared to give the scheduler the following information:

  • Your name, phone number, and complete pick-up address;
  • The date you would like transportation;
  • The time you want to arrive at your destination;
  • The complete address of your destination, including suite and/or building, doctor's name, phone number, etc.;
  • Your return time and return address;
  • If a Personal Care Attendant or companion will accompany you. Your application for service must be signed by your physician if a PCA is required;
  • If you will be using a wheelchair, scooter, or other mobility device.

Eligible Service Area Map

Trolley Map_Revised 8