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2010 Elections

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1. Question regarding use of The Woodlands Township logo in campaign materials.

A question has been raised about the use of The Woodlands Township logo in campaign materials for individuals seeking election to the Board of Directors. This matter was discussed with legal counsel and the following response was provided to the requesting party.

The Township election is a singularly important Township event, and it is the foremost duty of the Township to conduct the election fairly and impartially. The use of the Township logo in connection with a candidate’s campaign for election has potential for abuse, such as campaign correspondence, signage or a website of a candidate or supporter which appears to be on the letterhead of the Township or to carry some explicit or implicit endorsement by the Township of a candidate. Monitoring the proper use of the logo by a candidate or the candidate’s supporters would involve several difficult and costly tasks, including preparation of detailed rules and regulations relating to improper usage, followed by the chore of enforcing them.

Under the circumstances, the Township does not believe it is in the public interest, and cannot give consent, to the use of its logo by a candidate or a candidate's supporters or campaign in an election for a Township office.

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Administration

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1. When does the Township have Board of Directors meetings?

The Woodlands Township typically holds its Board meetings on the fourth Wednesday of every month. All meetings are conducted at 9 a.m. in the Township Board Room, located at:
10001 Woodloch Forest Dr.
Suite 600
The Woodlands, TX 77380

2. How can I get a copy of the agenda for Board of Directors meetings?

Copies of Board meeting agendas and minutes can be found on the agendas and minutes page.

3. When are new Board of Directors members elected? How can I get information about the election?

Board members are elected every year in May. Election information can be found on the Elections page.

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Community Relations

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1. How can I advertise in The Woodlands Community Magazine?

Call Champions Printing and Publishing at 281-583-7661.

2. When should I receive The Woodlands Community Magazine? What if I did not receive the magazine or if I misplaced it?

You should receive your copy during the first week of each month. The Woodlands Community Magazine is delivered to all residents in The Woodlands Township, free of charge, as it is supported by advertising.

The Woodlands Community Magazine is also posted on The Woodlands Township’s Web site. Visit www.thewoodlandstownship-tx.gov and click on the Magazine icon in the middle of the home page. In addition, many community events are posted on the Web site calendar; click on Upcoming Events on the right side of the home page. And for the latest news, click on The Woodlands Headlines.

If you believe you are not receiving the magazine, please contact The Woodlands Township and let us know at 281-210-3800, or use the Contact Us Form to send us your address and select the Community Relations option.

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Covenant Administration

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1. Do I need a permit to remove a tree?

You will need to submit an application to remove any live tree six inches in diameter or larger.

2. Do I need to apply to change the color of my home?

Yes, you can fill out and submit a Color Change Application. Follow the submission instructions on the Residential Application Forms page.

3. Why don't the standards regulate barking dogs or vehicles parking on the street?

The standards cover limited topics within the jurisdiction of the Covenants. Many other annoyances or unsafe activities are within the jurisdiction of the County or other governmental agencies.

4. Do we have a leash law in The Woodlands?

The Woodlands is not an incorporated city so it cannot pass laws or ordinances of its own. Fortunately, Montgomery County has passed an ordinance that requires animals to be vaccinated and leashed, etc. The ordinance is enforced through the Montgomery County Health Department Animal Control Division. Their phone number is 281.364.4200. If a dog or cat is running loose or becoming a nuisance in the neighborhood they will provide you with specific information regarding their services. The Woodlands deed restrictions address certain aspects of pet ownership, as well. Phone for a Standards booklet at 281.210.3973.

5. What about a "pooper scooper" law?

No, neither the County Animal Control Ordinance nor The Woodlands Covenants require that an owner clean up pets. Common sense and courtesy do, though, and most of the residents of The Woodlands are very considerate of their neighbors and make an effort to clean up the deposits that their pets leave behind.

6. Are there special rules about trash can storage and placement?

Yes, the Covenants say that trash cans must be stored out of sight of the street and surrounding properties. Trash cans can be left out at curbside after 6 p.m. the night before trash pick up and must be stored out of view from the street and surrounding property by 8 p.m. the day of pick up.

7. My backyard gets water from both of the yards behind mine. Is that unusual?

No, not really. In The Woodlands, the developer has deliberately designed around the existing natural drainage patterns as much as possible, to preserve the native trees and shrubs. That means that lot-to-lot drainage may occur, and when it does, the best thing to do is make the most of it by planting or maintaining plants that thrive in that condition. A guide to natural landscaping is available by calling 281-210-3973.

If you feel adversely impacted by a particular situation, the best thing to do is contact your neighbors directly. Texas law requires that the owners of land ensure that the placement of any improvement or landscaping does not halt or impede the flow of water or redirect it or increase the amount of water flowing off of or onto neighboring land. Enforcement of this requirement is by the neighboring landowners.

8. Are utility buildings allowed in The Woodlands?

Yes, utility or storage buildings can be approved under certain circumstances that are designed to minimize the potential impact of the building on neighboring lots. The Woodlands Residential Development Standards limit the buildings in area, height, location, and materials. For specific information, please call 281-210-3973.

9. Is my fence approved? My contractor was going to turn in the paperwork for me but I never heard from anyone to tell me if my fence is okay or not.

If you or your contractor have submitted an application, you will receive written approval back in the mail immediately after it is reviewed and approved. The Woodlands Residential Development Standards are designed to make compliance easy. Some types of improvements are pre-approved under the Standards, some require only a speedy "One-Step" review, and some more complicated projects require the full review of the Residential Design Review Committee for your village. If a written application is required, a written response should generally come your way within a week or 10 days of the application having been submitted. If you haven't heard within that time, give us a call at 281-210-3973 so that we can confirm that the application has been properly received.

10. I can't believe my neighbors installed a play fort next door. That would never have been allowed in my old subdivision.

The Woodlands Residential Development Standards are the result of hours and hours of hard work by your elected representatives and other professionals trained in architecture, construction and design. They try to strike a balance between the needs of the individual families, the neighbors, and the neighborhood as a whole, and while they meet most residents' expectations, they may be different than the restrictions you left behind. Check out Section 2.9 of the Standards regarding play structures and give us a call if you see something that you have questions about. If the improvement you see has been approved and does meet the Standards but it does not meet your expectations, your comments will be passed along to your elected representatives and will be taken into consideration the next time the Standards are revised. For a copy of the Standards, call 281-210-3973.

11. My daughter is living at the dorm for her first year in college. I need to park her car on the driveway until she comes home in June. Is that allowed?

Yes open storage of one unused car, van or pick-up truck is permitted if the vehicle is not disabled.

12. Can I occasionally bring my camper to my home?

Recreational vehicles cannot be stored on any lot, but they can be brought home for loading and clean-up as long as they are not parked there for more than 48 hours. A low-cost volunteer-operated storage facility is available to The Woodlands residents on a space available basis, as well. Call The Woodlands Township Parks and Recreation Department at 281-210-3900 for information on the storage lot or 281-210-3973 for a Standards booklet.

13. Can I have a garage sale?

No, home garage sales are not allowed. Instead, the village associations sponsor a twice-a-year community-wide flea market to help us dispose of our leftover goods. Look for more information on this site and in the monthly community magazine.

14. I don't usually see many signs around. Are there special rules regarding them?

Yes. One of the things that The Woodlands residents consistently say they value most is the sense of "green" that they feel as soon as they drive home off the freeway after work. Regulating signs helps to preserve that special effect. Check The Woodlands Residential Development Standards and The Woodlands Commercial Development Standards for more specifics.

15. Can I install outdoor lighting?

As with the other Standards, the lighting standard allows for specific lights for specific purposes, under conditions that are designed to impact others as little as possible. The main complaints The Woodlands Township gets concern lights that are appropriate in their design, but that are located or directed so that they shine onto someone else's property or shine into a bedroom window at night. If you want lights, check out Section 2.8 of The Woodlands Residential Development Standards for specifics and keep your neighbor in mind.

16. The house down the street appears to be vacant and the lawn is getting awfully long. What can be done?

Our deed restrictions require that properties be kept in good order and repair. That includes yard maintenance. If a yard is becoming overgrown, it may mean that the residents have moved out and the new owners were delayed in moving in, or that a lawnmower has broken, and so on. It may also simply be a matter of individual style. In fact, The Woodlands philosophy even encourages "natural yards" with less grass and more forest. Whatever the reason, if the situation is not temporary and once a deed restriction violation has been established, notices are sent to the owner, and if there is not compliance, the Board of Directors can authorize litigation to cure the violation.

17. Can somebody run a business out of their home?

The restrictions that govern our homes require that the homes be used for single family residential purposes, and while The Woodlands Residential Development Standards allow for home businesses, they do so under very limited circumstances that are designed to protect the residential character of the neighborhood. Because the Standards limit signs, advertising with the home address, the area in the home that can be used for business purposes, and otherwise assure that the business is "invisible," the neighborhoods have maintained their value.

18. My children would like a puppy, but we already have a cat. How many pets are allowed?

The only pets that are allowed outside are dogs and cats, and only a total of two outside pets are allowed. If you already have a cat, the addition of a puppy to the family should be just fine. Pets are not allowed to run at large.

19. How can I be a part of the group that makes decisions about residents' home improvements?

We know that our community is only beautiful because of the people who live here and care about their homes and neighborhoods. Committee members are elected yearly in the community association elections. Look for information about running for office on this Web site and in the community magazine early in December. The committee members perform a valuable service for the community and they are always looking for others to join them in their work.

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Environmental Services

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1. How do I start trash service, report a missed pick-up or schedule a bulky pick-up?

To request delivery of a trash cart and recycling bin for new construction, report a missed pick-up or schedule a bulky trash pick-up, contact Waste Management directly at 800-800-5804 or via email. For resale homes, trash service transfers automatically to the new resident. To report unsolved service issues, please call Environmental Services at 281-210-3900.

2. Why doesn't The Woodlands spray for mosquitos?

For mosquito abatement, South Montgomery County / The Woodlands area practices Integrated Mosquito Management as recommended by the Texas Department of State Health Services and Texas A & M Mosquito Research Lab. The step-by-step involves:

1. Surveillance by sampling


2. Reduction of breeding sites


3. Biological controls


4. Chemical controls when disease is present, including larvicides and targeted spraying for adult mosquitos


5. Personal protective measures including repellants

Just like overuse of antibiotics produces superbacteria, overuse of pesticides creates resistant strains of mosquitos.

3. What is the secret to achieving a lush landscape in the Gulf Coast climate?

Healthy soil is the foundation of a beautiful, resilient landscape:

• Add organic matter with compost to improve soil and conserve water


• Select native and well-adapted plants


• Follow-up with routine maintenance, foregoing pesticides and applying organic fertilizer sparingly

4. What happens with my trash service during weather emergencies, i.e. tropical storms, flooding, etc?

In some cases, even though trucks may be able to drive through our neighborhoods, they may not be able to get back and forth to the landfill and recyclery to dump their loads. Generally, Waste Management will resume service as quickly as possible following suspended service. If your service is cancelled due to severe weather, check our Web site for further information.

When your regular service day follows the day of suspended service, put your trash out as usual. If it is not picked up that day, follow the procedure for a missed pickup. If service is suspended for more than one day, wait for your next service day and put out extra trash in bags as needed. No extra service tags are required in this case. Occasionally, severe weather follows a holiday schedule when pick up has already been pushed back a day. Trucks may not be able to catch up by Saturday evening. In that case, pull trash in on Sunday, and put it back out again on Monday when it should be picked up. You can call Waste Management at 800.800.5804 to confirm.

5. What do I do with oversize items that do not fit in my 96-gallon cart?

Call Waste Management Customer Service at 800-800-5804 to schedule a bulky trash pick-up.

6. What is bulky waste?

Bulky waste is defined as items too large to fit in your trash cart with the lid closed if it was empty. It includes furniture and appliances but not construction debris. Refrigerators must be certified free of freon to be picked up. Is it really a treasure - a usable item that could be donated for reuse? Check out our Donation Guide, many organizations provide free pick-up.

7. What do I do with excess trash?

Purchase one extra service tag for each additional bag of household trash. Bags must be under 40 lbs. No hazardous waste / household chemicals, please. Tags can be purchased for $1.75 each at The Woodlands Township offices, and at customer service desks at Randalls (Panther Creek and Grogan's Mill) and Kroger (Cochran's Crossing and Alden Bridge). Each bag of extra trash must have a tag and should weigh under 40 pounds.

8. What items get picked up curbside for recyling?

Paper (newspaper and inserts, junk mail, white and mixed office paper),
corrugated cardboard and paperboard (under 24"x24"x24") - limit of 3,
aluminum and tin food containers, #1 plastic and #2 plastic.
Additional items, including larger cardboard, glass food jars and telephone books may be taken to the Recycling Center on Research Forest Drive.

9. Where are the local recycling centers? What are their hours?

The Woodlands Recycling Center is located at 5310 Research Forest Drive. Hours are Wednesday from 4 p.m. to 7 p.m. and Saturday from 9 a.m. to 2 p.m.

The Precinct 3 Citizens Collection Center is located at 1122 Pruitt Road. The hours are Monday through Saturday 8 a.m. to 5 p.m.

10. Where can I recycle other items that are not accepted at the recycling centers?

For information on where to recycle items from eyeglasses to concrete and your father's old brown suit, please see the Local Recycling Guide and the Donation Guide.

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Fire Department

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1. Am I allowed to set off fireworks in The Woodlands?

Fireworks are prohibited at all times within The Woodlands boundaries.

2. Do firefighters speak at events and schools within The Woodlands?

The Woodlands Fire Department participates in various public education outreach programs to children of all ages on an as-needed basis. We also participate in many neighborhood watch and Village Association meetings.

Our clown program is also available to elementary age kids, upon request. Currently, we only do the clown program during fire prevention month in October by reservation only.

For more information, please call 281-367-3444.

3. Do the fire stations hold private birthday parties and tours?

Currently, The Woodlands fire stations are not open for birthday parties. However, we conduct tours on a regular basis. To schedule a tour or event at your local station, please call 281-367-3444.

4. Where do I check to see if I am allowed to do controlled burns in The Woodlands?

The burning rules change monthly. Please view the Montgomery County Fire Marshal's Web site for rules and information on controlled burns.

5. Who do I call if a fire hydrant is damaged, leaking or hidden by weeds?

If a fire hydrant is damaged, leaking or hidden by weeds, please call The Woodlands Joint Powers (MUD Office) at 281-367-1271.

6. Who do I contact to sign up for CPR classes?

To sign up for CPR classes, please contact Casey Deats at 281-210-5823.

7. What is the ISO rating of The Woodlands Fire Department?

Please view information here.

8. Should I call The Woodlands Fire Department if I have a wild or stray animal on my property?

No, please call animal control at 936-442-7738. The Fire Department doesn't remove animals from trees or homes.

9. Does The Woodlands Fire Department perform car seat checks?

No, please contact Tree of Life Lutheran Church at 936-539-9530 for their car seat inspection schedule.

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Human Resources

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1. How do I apply for a position with The Woodlands Township / The Woodlands Fire Department?

Resumes may be submitted to or applications may be obtained from The Woodlands Township at:
2201 Lake Woodlands Dr.
The Woodlands, TX 77380

Applications may also be submitted via fax at 281-210-3970.

You may also apply online.

2. Do you have a job-line?

Yes. The job-line number is 281-210-3972.

3. How long are applications retained?

Your resume / application will be retained for six months. You may be contacted if future suitable vacancies arise within the organization.

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Parks and Recreation

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1. Do the pools close if it's raining?

No, the pools do not close for rain unless it rains hard enough that the bottom of the pool can not be seen by the lifeguard staff.

2. How can I find out more about the Riva Row Boat House?

Please view information about the Riva Row Boat House.

3. Who do I call about a dead tree that's not on my property?

Call The Woodlands Township Parks and Recreation Department at 281-210-3900. They will determine ownership of property and proceed accordingly. If the tree is on property owned by the Township, it will be put on a list in priority order for the tree contractor to take down. If the tree is on the developer's property, the developer will be notified.

4. Who can clean up the brush in the greenbelt in my neighborhood?

Call The Woodlands Township Parks and Recreation Department at 281-210-3900. They will determine if it is natural understory and should be left alone or whether it is an accumulation of debris dumped in the greenbelt in the process of lawncare by residents or contractors. If dumping is the case, cleanup may or may not be done. Residents residing along the greenbelt will receive a letter with information on protecting the integrity of the "living forest."

5. We need a connector pathway. Pedestrians are having to cross the street through a ditch and it seems dangerous. Who can help us?

Contact your village representative to make your request known or call The Woodlands Township Parks and Recreation Department at 281-210-3900. All requests will be reviewed, but not all requests result in the placement of a connector pathway. There are many variables during the review process which affect the outcome including future construction.

6. My street needs cleaning. Who does it and when will it be done?

The Woodlands Operating Company, L.P., (developer) initially cleans streets after the buildout of a neighborhood. Street cleaning is then the responsibility of residents on that street by blowing, sweeping gutters or use of a lawn care company. The county provides routine street cleaning on all major streets throughout The Woodlands as well as the main connector streets.

7. There is algae in the ponds. Who takes care of that?

Call The Woodlands Township Parks and Recreation Department at 281-210-3900.

8. The drainage ditch behind my house needs mowing. Who should I call?

Call your Municipal Utility District (MUD) at 281-367-1271 for maintenance.

9. Our entry median looks awful. Why can't we have seasonal plantings like other neighborhoods?

Call The Woodlands Township Parks and Recreation Department at 281-210-3900. Most median entries are planted with ground cover. The contract to maintain these entries and the pickup of roadside litter is managed by Park Operations. However, some neighborhoods may have an additional homeowner association whereby residents pay extra assessments/fees to cover the cost for seasonal plantings. These entry plantings are not maintained by the Township.

10. Our entry sign needs painting and/or replacing. Who takes care of that?

Call The Woodlands Township Parks and Recreation Department at 281-210-3900. Entry signage is scheduled for routine maintenance and/or replacement according to a sign replacement schedule.

11. I want to reserve a park pavilion or a pool. Who do I call?

Call The Woodlands Township Parks and Recreation Department at 281-210-3900 to make reservations.

12. I need a place to store my new RV. Does The Woodlands provide any kind of storage facility?

Call The Woodlands Township Parks and Recreation Department at 281-210-3900. The associations provide a low-cost, secured environment in which to store boats, trailers and recreational vehicles. The lot is located off Budde and Pruitt Roads, next to Precinct 3.

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Pools

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1. Do the pools close if it’s raining?

No, the pools do not close for rain unless it rains hard enough that the bottom of the pool cannot be seen by the lifeguard staff.

2. What is a thunder break and how long does it last?

A thunder break occurs when a staff member or guest hears thunder or sees lightning. The pool will close and reopen 30 minutes after the last thunder or lightning occurrence. If the skies are clear, the pool will reopen 15 minutes after the last occurrence.

3. Why do the pools have safety breaks?

Safety breaks allow time (10 minutes) for all children under the age of 16 to take a break from swimming. This helps to prevent fatigue and provides a break for water, food and restroom use. Due to the large number of people in the pool at Rob Fleming Aquatic Center, it is not possible to hold safety breaks.

4. May I bring a cooler or food items into the pool?

Yes, but glass containers and alcoholic beverages are prohibited. Most pools have soda and water vending machines. The Rob Fleming Aquatic Center has a concession stand run by Chick-fil-A®.

5. What do we do if we want to bring a guest?

Guests may enter the facility with either a daily pass or with a punch card. A daily pass can be purchased at the front desk with cash or check. A punch card can be purchased at the front desk or at The Woodlands Recreation Center for their guests.

Resident punch cards are $30 for six punches and non-resident Rob Fleming Aquatic Center punch cards are $50 for six punches.

6. What are the requirements for using the baby pool?

There is a height requirement for the baby pool. Any child taller than 48 inches is not allowed in the baby pool. All children 10 and under using the baby pool must be accompanied by someone 16 years of age or older.

7. Can babies wear diapers in the pool?

Yes, but only diapers designed for swimming, such as Little Swimmers®, may be worn.

8. Can my child go off the diving board with a life jacket or may I catch them?

No, the diving boards and slides can only be used by those who can swim the entire length of the pool without assistance.

9. How old must you be to come into the pool alone?

A child must be at least 11 years old to come into the pool facility without an adult. Children 10 and under must be accompanied by someone at least 16 or older.

10. Can you rent the pools out for private parties?

Yes, all 13 pools can be rented. The prices differ depending on the pool. Contact the Parks and Recreation Department at 281-210-3900 for reservations or more information. Pool rentals are available for Friday, Saturday, and Sunday evenings.

11. Where can I purchase pool passes?

Pool passes can be purchased at all pools or at The Woodlands Recreation Center, located at 5310 Research Forest Drive. The Woodlands Recreation Center is located in Bear Branch Park off of Research Forest Drive, just north of Gosling Road.

Please note that if you are purchasing a pool pass for the first time, or you are renewing but have lost your pool pass cards, you will have to go to The Woodlands Recreation Center to get your new pool pass printed. The pools cannot accept cash for season pool passes, but can accept check, Visa, MasterCard and American Express.

12. Can you leave the pool and return the same day or leave one pool and go to another with a daily pass?

Yes, a daily pass is good for the entire day and can be used at any pool location on the day of purchase except for the Rob Fleming Aquatic Center.

13. If I don’t plan on swimming and am only watching others in my group, do I have to pay to enter the pool area?

Yes, everyone who enters the pool area must pay the daily fee or have a valid season pass.

14. Do you take credit cards for daily fees?

No, only cash and check are accepted for daily fees.

15. How many lifeguards do you have?

The Woodlands employs over 300 lifeguards each summer. Most pools have four lifeguards on duty at a time, while our larger pools have anywhere from eight to 20 lifeguards on duty to ensure your safety. Every lifeguard is American Red Cross certified in life guarding, first aid, CPR and Automated External Defibrillator (AED).

16. What is Splash Day?

Splash Day is our Fourth of July celebration. All the pools are free to the public on this day. Each pool has a theme and is decorated by the staff. The pools serve free refreshments until they run out and have games and activities for the children at each safety break from 12 noon - 4 p.m.

17. Is smoking permitted inside the pool facility?

No, all of our pools are smoke-free areas. Ashtrays are conveniently located at the entrance to the pool facility.

18. Are the community pools wheelchair accessible?

Yes. There are wheelchair accessible ramps at Shadowbend, Falconwing and Bear Branch Pools. We also have a wheelchair made of PVC pipe that can be brought to those three facilities for use. Please provide adequate notice if you would like to utilize this device by calling 281-210-3900.

In addition, there is a portable lift that can be delivered to any of the other 10 facilities to assist disabled swimmers into the pool. Please provide adequate notice if you would like to utilize this device by calling 281-210-3900.

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Public Safety - Neighborhood Services

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1. How can I start a neighborhood watch on my street?

To answer your questions and get you started, call The Woodlands Neighborhood Services Department at 281-210-3800.

2. Is soliciting illegal in The Woodlands?

Soliciting is not illegal in The Woodlands. However, as a resident you make the choice of whether to listen or buy from a solicitor.

3. How can I get a house numbering paint kit?

To help emergency vehicles find your address, we have all the supplies you will need to paint your house number on your curb available for check-out.

To reserve your kit, please contact The Woodlands Neighborhood Services Department at 281-210-3800.

4. What law enforcement agencies serve The Woodlands?

These agencies are funded by The Woodlands Township:
• Montgomery County Sheriff’s Office
• Montgomery County Precinct #3 Constable
• Montgomery County Precinct #3 Justice of the Peace
• Harris County Precinct #4 Constable
• City of Oak Ridge North Police Department
• City of Shenandoah Police Department

Additional agencies that work within the Township which are not funded but participate in law enforcement programs are:
• Department of Public Safety
• CISD Police Department

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The Woodlands Convention and Visitors Bureau

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1. What is The Woodlands Convention & Visitors Bureau?

The mission of The Woodlands Convention & Visitors Bureau (CVB) is to position The Woodlands as a regionally, nationally and internationally recognized tourist destination by developing quality marketing programs and events to attract visitors and stimulate economic development and growth. The CVB drives demand for The Woodlands as a travel destination, creates new revenue for businesses and increases sales and hotel occupancy tax for The Woodlands Township's general fund. Tax revenue generated by the tourism industry is invested back into improving The Woodlands’ infrastructure and programs.

2. How can the CVB assist with my meeting or event coming to The Woodlands?

Assistance for groups varies depending on what type of meeting or event is coming to The Woodlands. Fill out the online request form to see how The Woodlands CVB can be of assistance. Also, visit The Woodlands Meeting Planner Web site for more information. The Woodlands Convention & Visitors Bureau

3. Does the CVB provide tours for groups?

The Woodlands Convention & Visitors Bureau does provide tours for specific groups. Please contact the CVB at 281-363-2447 for more information or fill out the online request form.

4. What facilities are available to use for weddings, events, parties, etc.?

The Fountains at Waterway Square and Town Green Park are available for rental in The Woodlands Town Center among other parks in The Woodlands. Fill out the online request form for Town Green Park or call 281-210-3800 for Waterway Square.

5. Where are the Visitor Information Centers located?

There are three Information Centers located in The Woodlands:

• The Woodlands Mall
  1201 Lake Woodlands Dr.
  The Woodlands, TX 77380
  The Woodlands Mall Web site
• Market Street
  9595 Six Pines Dr.
  The Woodlands, TX 77380
  Market Street Web site

• The Woodlands Homefinder Center
  2000 Woodlands Parkway
  The Woodlands, TX 77380
  281-719-6333
  Homefinder@thewoodlands.com

The Woodlands Convention and Visitors Bureau.

6. What events are happening in The Woodlands?

There are more than 500 events a year in The Woodlands. Visit The Woodlands Convention & Visitors Bureau’s Web site, which is updated daily.

7. Does the CVB have meeting rooms available?

The Woodlands Convention & Visitors Bureau recommends that you contact the South Montgomery County Woodlands Chamber of Commerce at 281-367-5777 for meeting space.

8. I am having my wedding in The Woodlands. Can you help on venues, restaurants, etc.?

Visit The Woodlands Convention & Visitors Bureau's wedding Web site. Here you can find all the details to plan the perfect event in The Woodlands! The Woodlands Convention and Visitors Bureau.

9. Where can I see live music in The Woodlands?

There are many options to see great live music in The Woodlands!

• Live at Night at Waterway Square
• Some Waterway Nights events
• Concert in the Park at Northshore Park
• Concert series in Central Park at Market Street, which take place Thursdays, May 6 - June 17, 2010, from 6:30 - 8:30 p.m.
• The Cynthia Woods Mitchell Pavilion

10. How do I get to Waterway Square?

Directions to Waterway Square, including parking information, can be found on The Woodlands CVB Web site.

11. Where can I find information on the Red, Hot & Blue Festival and Fireworks Extravaganza?

Visit the Red, Hot & Blue Festival Web site for the most up-to-date information about this great July 4 festival!

12. Where can I find information on Lighting of the Doves?

The most up-to-date Lighting of the Doves information can be found on The Woodlands CVB Web site.

13. Where can I find information on International Winter on the Waterway?

More information about International Winter on the Waterway, or iWOW, can be found on the CVB Web site.

14. Where can I find information about the Ice Rink at The Woodlands Town Center?

The 2010 - 2011 season for the Ice Rink at Town Center is November 20, 2010 through January 17, 2011. For more information about the Ice Rink at The Woodlands Town Center, visit The Woodlands CVB Web site.

15. Where can I find information on Donoho's Jewellers Winter Wonderland?

Information about Donoho's Jewellers Winter Wonderland can be found by visiting The Woodlands CVB Web site.

16. I have an event scheduled in The Woodlands Township boundaries, how do I get this posted to The Woodlands Convention & Visitors Bureau’s online calendar?

Visit The Woodlands CVB Web site and complete the event submission form with all event details. A representative will be in touch by e-mail to let you know your event submission was received and if we need any more details on the event before posting.

17. How do I submit my band information to be considered to perform at an upcoming event produced by The Woodlands Convention & Visitors Bureau?

Please visit The Woodlands CVB Web site and complete the performance form with band/performer information. A representative will be in touch by e-mail to let you know your information was received and if we have an opening to book your band/performer.

18. How do I sign up to receive The Woodlands Convention & Visitors Bureau eNewsletter?

Visit The Woodlands CVB Web site and fill out a brief registration form. This will ensure that you begin receiving our eNewsletter.

19. Who is on The Woodlands Convention & Visitors Bureau’s Board of Directors?

The Woodlands Convention & Visitors Bureau Board of Directors can be found on the CVB Web site.

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Transition and Governance

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1. Where is my Township Tax bill?

The Associations have discontinued billing since essential community services are being funded, starting January 1, 2010, through the new The Woodlands Township property tax. The Township property tax was included as an additional line item on the J.R. Moore, Jr. Montgomery County Tax Assessor-Collector tax bill that are mailed annually in the fall. The tax office can be reached by calling 936-539-7897 or by logging on to the Montgomery County Web site. This Web site may also provide additional useful information.

2. When is my Township Tax due?

The Woodlands Township Property Tax is included on the county tax statement received annually in the fall from J.R. Moore Jr., Montgomery County Tax Assessor-Collector. The Township property tax, along with the other county taxes become delinquent after January 31.

If you own property in Montgomery County, the Township property tax will be included on the Montgomery County Tax Assessor-Collector annual property tax bill. If you own property in Harris County, the Montgomery County Tax Assessor-Collector will send a separate bill for the Township property tax.

3. Where can I call for questions about the Township Tax bill?

Questions about the property tax levied by the Township can be directed to the office of the Montgomery County Tax Assessor / Collector as per the information provided on the tax bill.

4. What does the Township Tax pay for? What services are we paying for? Will I still receive a Homeowners Association Assessment Bill?

Assessments from the Community Associations of The Woodlands have been replaced by The Woodlands Township’s ad valorem property tax. However, there are a few neighborhood associations in The Woodlands that will continue fees. These neighborhoods provide services in addition to and above what The Woodlands Township provides, like front yard service once a week or maybe an extra day of trash collection.

Your ad valorem property tax pays for many essential needs in The Woodlands including the fire department, public safety services, parks, pathways, trash collection, economic development and a number of other items. This rate was set at 32.8 cents per $100 of assessed value.
2010 Budget

5. How do I submit a transition question?

Fill out our contact form to submit a question online.
Contact Us Form

6. I escrow taxes. How do I know if The Woodlands Township Property Tax has been paid?

The best way to determine if The Woodlands Township Property Tax has been paid on the property or properties you own, check the Tax Assessor Collector website for either Montgomery County or Harris County. The phone number is 936-539-7897.

7. What is transition?

Transition refers to the transition of services and operations of the Community Associations of The Woodlands to The Woodlands Township.

8. Why is a transition necessary?

In the fall of 2007, residents of The Woodlands overwhelmingly voted in favor of expanding the Town Center Improvement District to cover all of The Woodlands, to change the makeup of its Board of Directors to a fully elected board and to authorize the governmental entity to collect an ad valorem property tax.

Town Center Improvement District changed its name to The Woodlands Township, and the Community Associations entered into an agreement that would transfer services and operations to the Township. This created one entity to provide most municipal-type services. Community Associations’ property assessments were replaced with the ad valorem property tax, which will be tax-deductible on federal tax returns, in 2010.

9. What benefit should I see from the transition?

Residents should experience a number of benefits, including:

• Expected continuation of quality services and amenities
• Consolidated operations and one place to call for service
• One board of directors, fully elected by the community by mid-2010
• More services funded through sales taxes
• Tax-deductible property tax
• Ability for The Woodlands to determine its future governance options

10. When will The Woodlands become a city? Why are we not a city now?

The Woodlands was built as an unincorporated master-planned community within Montgomery County and the extra-territorial jurisdictions of the City of Houston. This means that prior to 1999, the City of Houston had the ability to annex The Woodlands with a vote of the Houston City Council. Parts of The Woodlands were also built within the extra-territorial jurisdiction of the City of Conroe.

In 1999, an agreement was signed that in essence put a moratorium on the ability for Houston to annex The Woodlands and on the ability for The Woodlands to incorporate until the year 2011.

In late 2007, The Woodlands Township signed an agreement with the City of Houston, as well as the City of Conroe, that will allow The Woodlands to contribute to projects of regional and mutual benefit (such as better access to the Houston Medical Center or extending the Hardy Toll Road) in exchange for those cities releasing The Woodlands from potential annexation. This agreement gives The Woodlands freedom to determine its future governance once the moratorium agreement expires. Based on legal requirements related to these agreements, the earliest date that an election could be held to determine whether or not The Woodlands residents choose to become a city is May 2014.

11. When are the Township elections?

The Village Associations and the Residential Design Review Committees are elected annually in February.

12. Are the Village Associations going to continue as they are under the Township?

Yes. The Village Associations are non-profit civic organizations that serve the villages in The Woodlands. The Village Associations plan activities and serve as grassroots forums where issues are discussed. All adult residents are members of their village association. The Village Associations are separate and apart from the Community Associations and continue to serve in their current format. Through the transition agreement, the Township has committed to continuing to provide liaisons to the Village Associations as well as election support and funding, although specific details are yet to be determined.

13. What is the current property tax rate?

Current rates can be viewed online at the Montgomery County Web site.

14. What is the Township?

Please visit the About Us section of the Web site.

15. The Community Associations set the assessment rate in November, 2008, and I paid this assessment in January 2009. What operating time period is covered by this assessment?

The Community Association assessment paid operating costs for the period January 1, 2009, through December 31, 2009.

16. What exemptions are applicable towards the new Woodlands Township tax?

The Woodlands Township Board of Directors adopted a resolution April 2010 establishing a $25,000 residential homestead exemption for individuals who are disabled or are sixty-five (65) years of age or older. The other applicable homestead exemption is the State-mandatory Veterans exemption which will vary from 25 percent to 100 percent depending on disability rating by the Veteran's Administration. Other exemptions provided apply to personal property and are also State-mandated exemptions: Lease vehicles not used for earnings, and the Freeport exemption (goods in transit). The forms to apply for these exemptions can be requested at the appropriate Central Appraisal Districts. In Montgomery County, call 936-756-3354, Metro Line 936-441-2186, or visit the Montgomery Central Appraisal District Web site, www.mcad-tx.org. If in Harris County, call 713-957-7800 or visit the Harris County Appraisal District Web site, www.hcad.org.

17. In the event of a sale of a home, would the seller be reimbursed of the tax for the remaining months of the year by the buyer?

Prorated taxes between buyers and sellers are calculated by title companies at the closing of the transaction in accordance with applicable laws and regulations that govern such matters. Please contact your title company representative for questions regarding prorated taxes due at closing.

18. Is The Woodlands, including the new village of Creekside Park, subject to annexation by Houston?

In 2007, The Woodlands Township, including The Village of Creekside Park, entered into an agreement (with Houston) which provides that the City of Houston shall not take any action to annex any part of The Woodlands Township for a term of 50 years. This agreement also provides that on or after May 29, 2014, The Woodlands Township may incorporate as a municipality or adopt an alternate form of local government under Texas State law and upon doing so, will be released from the extraterritorial jurisdiction of the City of Houston.

19. Does Harper’s Landing have representation in The Woodlands Township and the Village Associations?

The neighborhood of Harper’s Landing is located within the boundaries of The Woodlands Township. Residents in Harper’s Landing are able to vote in The Woodlands Township Election. Voters must be registered though, to vote in this election. Additionally, the neighborhood of Harper’s Landing is located within the Village of College Park; therefore, the village leadership for Harper’s Landing is the College Park Village Association. As a courtesy, the bylaws and a link to the College Park Village Association website are included on The Woodlands Township website. In addition to the College Park Village Association, Harper’s Landing residents are eligible to run for and vote for the College Park Residential Design Review Committee (RDRC). The election for the RDRC and Village Association positions are usually held in February and information is available under Elections on the Township Web site.