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Environmental Services

Show All Answers

1. How do I start trash service, report a missed pick-up or schedule a bulky pick-up?

To request delivery of a trash cart and recycling bin for new construction, report a missed pick-up or schedule a bulky trash pick-up, contact Waste Management directly at 800-800-5804 or via email. For resale homes, trash service transfers automatically to the new resident. To report unsolved service issues, please call Environmental Services at 281-210-3900.

2. Why doesn't The Woodlands spray for mosquitoes?

For mosquito abatement, South Montgomery County / The Woodlands area practices Integrated Mosquito Management as recommended by the Texas Department of State Health Services and Texas A & M Mosquito Research Lab. The step-by-step involves:

1. Surveillance by sampling


2. Reduction of breeding sites


3. Biological controls


4. Chemical controls when disease is present, including larvicides and targeted spraying for adult mosquitos


5. Personal protective measures including repellents

Just like overuse of antibiotics produces superbacteria, overuse of pesticides creates resistant strains of mosquitoes.

3. What is the secret to achieving a lush landscape in the Gulf Coast climate?

Healthy soil is the foundation of a beautiful, resilient landscape:

• Add organic matter with compost to improve soil and conserve water


• Select native and well-adapted plants


• Follow-up with routine maintenance, foregoing pesticides and applying organic fertilizer sparingly

4. What happens with my trash service during weather emergencies, i.e. tropical storms, flooding, etc?

In some cases, even though trucks may be able to drive through our neighborhoods, they may not be able to get back and forth to the landfill and recyclery to dump their loads. Generally, Waste Management will resume service as quickly as possible following suspended service. If your service is cancelled due to severe weather, check our Web site for further information.

When your regular service day follows the day of suspended service, put your trash out as usual. If it is not picked up that day, follow the procedure for a missed pickup. If service is suspended for more than one day, wait for your next service day and put out extra trash in bags as needed. No extra service tags are required in this case. Occasionally, severe weather follows a holiday schedule when pick up has already been pushed back a day. Trucks may not be able to catch up by Saturday evening. In that case, pull trash in on Sunday, and put it back out again on Monday when it should be picked up. You can call Waste Management at 800-800-5804 to confirm.

5. What do I do with oversize items that do not fit in my 96-gallon cart?

Call Waste Management Customer Service at 800-800-5804 to schedule a bulky trash pick-up.

6. What is bulky waste?

Bulky waste is defined as items too large to fit in your trash cart with the lid closed if it was empty. It includes furniture and appliances but not construction debris. Refrigerators must be certified free of freon to be picked up. Is it really a treasure - a usable item that could be donated for reuse? Check out our Donation Guide, many organizations provide free pick-up.

7. What do I do with excess trash?

Purchase one extra service tag for each additional bag of household trash. Bags must be under 40 lbs. No hazardous waste / household chemicals, please. Tags can be purchased for $1.75 each at The Woodlands Township offices, and at customer service desks at Randalls (Panther Creek and Grogan's Mill) and Kroger (Cochran's Crossing and Alden Bridge). Each bag of extra trash must have a tag and should weigh under 40 pounds.

8. What items get picked up curbside for recyling?

Paper (newspaper and inserts, junk mail, white and mixed office paper),
corrugated cardboard and paperboard (under 24"x24"x24") - limit of 3,
aluminum and tin food containers, aseptic packaging, plastics #1 - 7, glass bottles and jars, and telephone books. Look what’s new in curbside recycling!

9. Where are the local recycling centers? What are their hours?

The Woodlands Recycling Center is located at 5310 Research Forest Drive. Hours are Wednesday from 4 p.m. to 7 p.m. and Saturday from 9 a.m. to 2 p.m.

The Precinct 3 Citizens Collection Center is located at 1122 Pruitt Road. The hours are Monday through Saturday 8 a.m. to 5 p.m.

10. Where can I recycle other items that are not accepted at the recycling centers?

For information on where to recycle items from eyeglasses to concrete and your father's old brown suit, please see the Recycle More Guide and the Donation Guide.